환불 정책

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at tngksa@naver.com

Returns should be sent to:

Room 405, 18-14, Neulpureun 1-gil, Seobuk-gu, Cheonan-si, Chungcheongnam-do, 31099, Republic of Korea

If your return is accepted, we will provide you with instructions on how and where to send your package. Customers are responsible for arranging and paying all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at tngksa@naver.com

Photocard Returns

All eligible photocard returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Returned photocards must be unused, undamaged, and in their original condition and packaging to be eligible for a refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition as when you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

For eligible photocard returns, the 20% restocking fee will be deducted from the refund amount, and original shipping charges will not be refunded.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at tngksa@naver.com