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Shipping Policy

All orders from KrazyKpop are shipped internationally from South Korea via Korea Post K-Packet.

Processing Time

Orders are typically prepared and shipped within 1–3 business days after payment is confirmed.

Orders placed on weekends or Korean public holidays will be processed on the next business day.

Shipping Method

We primarily use Korea Post K-Packet, an international postal service designed for small and lightweight packages.

Tracking information will be provided after your order has been shipped.

Please note that tracking availability and the frequency of tracking updates may vary depending on the destination country and its local postal service.

K-Packet does not require a recipient's signature upon delivery.

Estimated Delivery Time

International delivery times vary depending on the destination country.

Delivery may take longer due to customs inspections, local postal service delays, holidays, weather conditions, or other circumstances beyond our control.

Any estimated delivery dates shown on our store are estimates only and are not guaranteed.

Tracking

Once your order has been shipped, tracking information will be provided where available.

Tracking updates may temporarily stop while a package is traveling between countries or undergoing customs clearance. Updates may resume once the package enters the destination country's postal network.

A lack of tracking updates does not necessarily mean that the package has been lost.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or import-related charges are the responsibility of the customer, unless otherwise stated at checkout.

KrazyKpop is not responsible for delays caused by customs inspections or customs clearance procedures.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been shipped, we may not be able to change or correct the delivery address.

If a package is returned to us due to an incorrect or incomplete address, failure to receive the package, refusal of delivery, or failure to complete customs procedures, the customer will be responsible for any additional shipping costs required for reshipment.

Original shipping charges are non-refundable.

Delayed Shipments

International shipments may occasionally experience delays after leaving South Korea.

Delays caused by Korea Post, destination-country postal services, customs authorities, weather, holidays, or other circumstances outside our control are not considered guaranteed delivery failures.

If your shipment has not arrived for an unusually long period of time, please contact us. We will review the tracking information and assist with a postal inquiry where available.